Privacy Policy

Last updated: 21 November 2025

Pippa Rauch Consulting (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

By using this website, purchasing a digital product, or providing your information through any contact form or mailing list, you agree to the practices outlined below.

1. Information We Collect

We may collect the following types of personal information:

1.1 Information you provide directly

  • Name and surname
  • Email address
  • Contact number (if voluntarily provided)
  • Billing information (processed securely through third-party payment providers)
  • Any personal details shared when making an enquiry or completing a form

1.2 Website & usage information

  • IP address
  • Browser type
  • Device information
  • Cookies and analytics data (e.g., page views, time on site)

This helps us understand how visitors use the website and improve the experience.

2. How We Use Your Information

We use your personal information to:

  • Deliver digital products you have purchased
  • Communicate with you regarding your order
  • Provide customer support
  • Respond to enquiries or contact requests
  • Send newsletters or updates (only if you subscribe and can unsubscribe at any time)
  • Improve website performance, user experience, and service offerings
  • Comply with legal or regulatory requirements

We do not sell, rent, or trade your personal information.

3. Legal Basis for Processing (POPIA Compliance)

Under POPIA, we process your information based on:

  • Your consent (e.g., subscribing to a newsletter)
  • Contractual necessity (e.g., delivering a purchased digital product)
  • Legitimate interests (e.g., improving the website or preventing fraud)
  • Legal obligation (e.g., tax or invoicing requirements)

You have the right to withdraw your consent at any time.

4. How We Store & Protect Your Information

We store your information securely using trusted third-party tools such as:

  • Encrypted payment processors
  • Secure email marketing platforms
  • Website hosting providers with appropriate security safeguards

We take reasonable and appropriate precautions to:

  • Prevent loss, misuse, and unauthorised access
  • Ensure data accuracy
  • Maintain confidentiality

5. Sharing Your Information

We only share your information with:

  • Service providers who help us deliver our services (e.g., payment processors, email platforms, website hosting)
  • Regulatory authorities if required by law

These providers are required to keep your information confidential and use it only for the purpose for which it was provided.

We do not sell or distribute your information to third parties for marketing or advertising.

6. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve functionality
  • Analyse website usage
  • Enhance your browsing experience

You can disable cookies in your browser settings at any time, though some features may not function optimally.

7. Your Rights Under POPIA

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your information (subject to legal obligations)
  • Withdraw consent at any time
  • Object to the processing of your information
  • Lodge a complaint with the Information Regulator of South Africa

Information Regulator contact details:
Website: https://www.justice.gov.za/inforeg/
 Email: complaints.IR@justice.gov.za

8. Data Retention

We keep your personal information only for as long as necessary:

  • To fulfil the purpose for which it was collected
  • To comply with legal, accounting, or reporting requirements

Digital purchase records are retained as required for tax and audit purposes.

9. Email Marketing & Newsletter Sign-Up

You will only receive newsletters or marketing emails if you actively subscribe.
You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

10. Links to Third-Party Websites

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those websites. You are encouraged to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any revisions will be posted on this page with an updated “Last Updated” date. The revised policy will take effect upon posting.

12. Contact Us

If you have any questions, requests, or concerns about how your personal information is handled, please reach out:

Pippa Rauch Consulting
 Email: pippa@pipparauch.com

I aim to respond within 1–2 business days.

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